Rajan Goswami
Assistant Operations Manager | People Management| Results-Driven | Architect of High-Performing Teams| Inspiring Excellence, and Championing Success|
- Role
- Customer Support & Service Operations Specialist at Elife Transfer
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rajan Goswami
Concentrix leverages my expertise in people management and creative problem-solving to enhance operational efficiency and team performance. As Assistant Operations Manager, I contribute to optimizing workflows, fostering collaboration, and driving impactful results within a dynamic environment. A Bachelor of Commerce graduate from APJ Abdul Kalam University, Indore, I bring a solid foundation in business principles to my leadership roles. I am motivated by a commitment to continuous improvement, delivering quality outcomes, and empowering teams to achieve collective success.
Experience
Customer Support & Service Operations Specialist
Oct 2025 — Present · IN
Lead end-to-end coordination with international suppliers and travelers, ensuring service excellence, SLA compliance, and a hassle-free ride experience.Monitor and ensure SLA adherence, operational accuracy, and service quality across assigned marketsManage supplier communication, performance alignment, and service expectations to support smooth ride executionCollaborate cross-functionally with operations, quality, and partner teams to resolve systemic issues and improve service deliveryIdentify operational gaps and contribute to process improvements that enhance efficiency and customer experienceSupport onboarding, knowledge sharing, and best-practice guidance for advisors handling global ride operations
Education
UP Board Allahabad High School
High School
UP Board Allahabad Intermediate
Intermediate
APJ Abdul Kalam University, Indore
Bachelor of Commerce
APJ Abdul Kalam University Indore
Bachlor of Commerce, Business/Commerce, General
2017 — 2020
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