Rajan Ghosh
Certified SAFe Scrum Master, Strategic Contact centre leader | Driving CX excellence, operational efficiency, and Team empowerment | Proven expertise in Digital Transformation and KPI management
- Role
- Director Transactional Quality and Process Excellence at TP
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Rajan Ghosh
As a seasoned contact center leader with over 17 years of experience, I specialize in…
Experience
Director Transactional Quality and Process Excellence
Oct 2021 — Present · Indore, IN
Education
International Institute of Professional Studies
MMS, HR & Mktg
2003 — 2005
Guru Gobind Singh Khalsa School
SSC, PCM
1986 — 2002
GASC
Bachelor of Science (B.Sc.), Geology/Earth Science, General
1999 — 2002
Skills
- Management
- Team Building
- Soft Skills
- Screening
- Hiring
- Call Centers
- Human Resources
- Organizational Development
- Voice & Accent
- Coaching
- Sourcing
- Team Management
- Outsourcing
- Employee Relations
- Performance Appraisal
- Process Excellence
- Mis
- Employee Engagement
- Talent Management
- Customer Experience
- Operations Management
- Leadership
- Business Analysis
- Quality Assurance
- Bpo
- Personnel Management
- Training Delivery
- Recruitments
- Sales Operations
- Customer Service
- Customer Satisfaction
- Training
- Team Leadership
- Sales
- Talent Acquisition
- Recruiting
- Business Process Outsourcing (Bpo)
- Performance Management
- Employee Training
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