Rajan Dave
Senior consultant | Service Management | Ex. Fujitsu | Ex. Atos | Ex. PCB Planet
- Role
- Senior Consultant - Service Management at Capgemini
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Rajan Dave
Governing and Enhancing Service management processes.
Experience
Senior Consultant - Service Management
Apr 2024 — Present · Pune, IN
Running BAU - Part of Service management. Completed smooth transition.Taking knowledge transfer on Major Incident management, Incident Management, Problem Management, Change management and Service Asset & Configuration management. Prepare questionaries to understand the process and implement it with the continuous improvement.Provide Support on ITSM (Incident, Problem, Change, Release, CMDB) processes/TASK/Reports along with the ITSM team.Monitored and managed SLAs for IT operations support, ensuring service delivery met agreed-upon performance targets and quality standards.Provide additional support/Guidance to the Major incident management (MIM) process and perform the management of both reactive root cause analysis and proactive trend analysis using ITIL best practices.Worked On Kaizen, Success Stories, Six Sigma continuously within the team as well as outside of the team and project.news letter editor.
Education
Cisco Networking Academy
Cisco Certified Network Assocites
VISHWAKARMA GOVERNMENT ENGINEERING COLLEGE, CHANDKHEDA,GANDHINAGAR 017
Bachelor of Engineering - BE
2012 — 2016
Infobit Technologies
CCNA ( R & S ) Certified
2016 — 2016
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