Rajakumar Raj Govindasamy
Technology Manager - Service Delivery (Online & Marketing) @Morrisons
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WORK HISTORY
Technology Manager - Service Delivery (Online & Marketing) @Morrisons
Bradford, GB
Managing Morrisons E Commerce Websites/ Mobile Apps for In-Store Fulfilment & Central Fulfilment Centres. Managing Online back office Applications and Store Pick Applications. Managing the relationship with the Cloud infrastructure teams and setting the expectations on availability and capacity metrics. Managing the relationship with multiple technology teams like EDW, Oracle RMS, GCP support.Collaborating with Senior Business Stakeholders and understanding and managing their expectations. As a service Owner, acts as a single point of contact for the Senior Leadership team including Online Business Director, Head of Online and senior managers within the Business. Performing monthly Tech reviews with the Business stakeholders to evolve the continuous engagement between Business and Technology. Reviewing and defining the Service Operation Model introducing and refining engagement models, introducing new ways of working for improving the quality of services.Managing multiple Suppliers and service providers and driving them to meet the contractual obligations. Managing the service reviews (Weekly/Monthly) with the suppliers and governing them to meet the organizational objectives and to deliver values to the Business. Providing periodic feedback to the suppliers to improve the current state to meet the Technology and Business demands.Maintaining and managing the Operational risk register and ensuring they are either mitigated or controlled.Collaborate with Solution Architects through TDA meetings to ensure the designs proposed have all the operational requirements including NFRs, considered and included.Managing and leading the major incidents management process. Participating in the Post Major Incident review (PMIR) and providing feedback to the support partners.Engaging with the Senior Leadership team to understand the change of Organizational Technology strategies, policies, practices and the roadmaps.
EDUCATION
Arasunagar Matriculation School,Ariyalur
+2, Computer Science
K.C.G college of Technology
B.Tech, Computer Science
ABOUT RAJAKUMAR RAJ GOVINDASAMY
An experienced IT professional (Service Delivery Manager) with a proven record of Governance /management and IT operational delivery with over 17 years’ experience working for a multinational company. I have a proven record of accomplishment of Project deliveries and management of IT services in a complex, fast paced and challenging environments.Strong leadership skills with experience defining and implementing IT strategy, establishing new operating models and ways of working, improving Service metrics, co-creating values and harnessing benefits. An effective and confident communicator at all levels, with a proven ability to work in partnership and influence stakeholders, from technical teams up to senior management in IT and Business.With a background in Application/Platform and Service management streams, I drive with a passion to realize benefits, with knowledge and experience of analyzing Service performance, customer insights and consumer behavior.Key skills and experience:• Proven leadership ability, leading teams across various Technology disciplines and experienced in both traditional and Devops resource management.• A strong project & Operational management background, extensive end-to-end experience in delivery, working on technical and business change projects using Agile and Waterfall methodologies.• Experienced in the management of complex Business change activities.• Agile Scrum Master certified. ITIL v4 and V3 certified.• Proven track record of managing application development (UI/web applications), micro-services, data integration, Application replatforming and upgrades.• Experienced in managing on premise and cloud infrastructure/services and Technology & Data modernization (e.g. on-premise to cloud migrations).• Experienced in Agile delivery (SCRUM, Kanban) and management of development squads (using in-house and 3rd party sprint teams).• Experienced in managing 3rd party partners on an operational and strategic level (applications development, operations and infrastructure).• Strong Service Delivery experience, operational support and Service management, ITIL based approaches.• A passion for leading people, developing and nurturing talent.• Builds collaborative relationships with business sponsors and stakeholders to aid effective delivery.• Budget management and control (OPEX and CAPEX).• Strong commercial awareness. Experienced in contract negotiations with the customer for major outsourcing initiatives and the procurement of services.
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