Rajagopal B
Senior Manager - Customer Support @ Freshworks | Customer Support Expert
- Role
- Senior Manager - Customer Support at Freshworks
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Rajagopal B
At Freshworks, I lead and mentor a team of 30 support specialists who provide technical assistance and solutions to over customers. As a Customer Support Manager, I oversee the quality and efficiency of the support operations, ensuring that the customer satisfaction and retention rates are consistently high and aligned with the company\'s goals and values.I have a Bachelor of Engineering degree in Electronics and Communication Engineering from SSN College of Engineering, and I am certified in ITIL Foundation in IT Service Management. With over seven years of experience in the information technology and services industry, I have developed and implemented multiple support processes and best practices, using ITIL frameworks and tools, to improve the service delivery and performance of the support teams. I have also contributed to the development and enhancement of the product features and functionalities, based on the feedback and insights from the customers and the support specialists. I am passionate about delivering excellent customer service and creating value for the company and the customers.
Experience
Senior Manager - Customer Support
Jun 2024 — Present · Chennai, IN
Education
SSN College of Engineering
Bachelor of Engineering - BE, Electronics and Communication Engineering
2011 — 2015
Skills
- Teamwork
- Microsoft Word
- Help Desk Implementation
- Customer Service
- Microsoft Excel
- Powerpoint
- Microsoft Office
- C++
- Photoshop
- Customer Support
- Social Media
- Research
- Public Speaking
- English
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