Raja Garikipati
Senior Business Insight Consultant @Acacium Group
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WORK HISTORY
Senior Business Insight Consultant @Acacium Group
Manchester, GB
Developed innovative analytical models to evaluate customer journeys, driving transformation in operating models and campaign strategies, resulting in significant increase in engagement and measurable business outcomes.• Spearheaded the creation of multiple Business performance PowerBI dashboards empowering leadership teams with real-time insights to drive faster decision-making, and optimise agent performance.• Developed and evaluated agent performance metrics; which enabled data-driven coaching and personalised training programmes, in conjunction with competency frameworks of knowledge, behaviour and skills.• Implemented AI solutions to streamline and speed up the business processes through auto-matching; reducing processing time
EDUCATION
University of Kerala
B.Tech (Bachelor of technology)
Open university ,UK
MBA
SKILLS
ABOUT RAJA GARIKIPATI
With several year’s experience across multiple sectors, I specialise in optimising…
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