Rajaa N G Pillai

Delivery Manager - IT & Infosec @Changepond Technologies

Chennai, IN

Concurrently leading organization-wide IT & Infosec governance alongside a 24-member remote managed services team delivering 24/7 L1/L2 helpdesk support for a US-based FinTech organization managing client escalations, SLA performance, shift governance, and service quality across all support tiersFunctioning as virtual Information Security leadership for client organizations — delivering strategic security advisory, risk assessments, policy frameworks, and regulatory compliance guidance without a dedicated in-house CISOSuccessfully transitioned organizational ISMS from ISO 27001:2013 to ISO 27001:2022, owning clause mapping, new Annex A control implementation, documentation overhaul, and certification audit coordinationConduct organization-wide Infosec awareness programs, client-facing due diligence assessments, and provide advisory support on GDPR, data privacy frameworks, and third-party security evaluationsGovern security operations encompassing NGFW, XDR, IAM, RBAC, DLP, vulnerability lifecycle management, CVSS-based risk prioritization, patch governance, and IR playbook executionMaintain ISMS governance through Annex A control reviews, internal audit cycles, risk register updates, CAPA management, and executive management reportingCurrently leading end-to-end IT commissioning for a newly constructed company-owned facility, overseeing network architecture design, appliance selection, structured cabling, and vendor coordinationDrive IT procurement strategy, vendor lifecycle management, and technology optimization aligned with organizational growth objectivesKRA: Managed services delivery, virtual security leadership, ISO 27001:2022 transition, GRC compliance, GDPR advisory, XDR security operations, facility IT commissioning, and organizational IT governance

SRM Nightingale Matriculation Higher Secondary School

Higher secondary, Botany and zoology

Dr. C.V. Raman University

Master of Business Administration (M.B.A.), Information Technology

University of Madras

Bachelor of Science (BSc), Biochemistry