Raja M
ServiceNow Developer at Capgemini
- Role
- Servicenow Developer at Capgemini
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Raja M
Service now implementation experience in ITSM modules (Incident, Problem, Change etc.) using Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions.Responsible in building Catalogs, Catalog categories and Record producers.Defined SLA, OLA for the customer and configured SLA workflow for the advance SLA configuration.Defined users, groups and roles and providing accessing permissionsImporting Bulk data to the Service-Now instance using transform map.Creating update sets and moving from one instance to another for testing.Defining and implementing service-level agreements (SLAs), notifications, alerts and reports.Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists, email notifications, SLA’s.Administering users, groups and rolesMaintenance of workflow activities and approvalsMaintenance of workflow activities and approvals.
Experience
Servicenow Developer
Sep 2020 — Present
Education
JNTUH College of Engineering Hyderabad
Bachelor's degree
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