Raja Kapoor

About Raja Kapoor

Corporate\" a second home since last three years. As a highly skilled professional…

Experience

1. Risk Analyst

   noon

   May 2024 — Present · Gurugram, IN

   Working at Noon, as a Risk Analyst- Seller Operations. My roles and responsibilities are mentioned below: Identified and assessed the potential risks that could affect our organizations operations, finance or reputation and this also resolved understanding the factors that may lead to risks. Ensured compliance with card network rules and internal policies regarding chargebacks. This involves understanding and applying regulations that govern the chargebacks. Evaluated the likelihood and potential impact of identified risks. This assessment helped in prioritizes risk based on their severity and likelihood of occurrence. Took strong decisions based on the evidence gathered during the investigation. This includes determining whether a chargeback is valid or invalid according to the established criteria. Identified the patterns in chargeback claims that could indicate fraud or systematic issue. This helps in implementing preventive measures to minimize future chargebacks and associated losses. Generated reports and analyzed chargebacks data to track trends identified the root causes of disputes and recommended the improvements to prevent future occurrences. Moreover, worked closely with the other internal teams such as fraud prevention, customer service and finance to streamline processes and improves overall meaning of managing chargebacks. Participated in ongoing training and professional development to stay updated on industry trends, regulatory changes and best practices related to the seller risk and chargeback management. Communicated the risk assessment findings and recommendations to key stakeholders, such as management to facilitate informed decision-making. Moreover, ensured risk management practices comply with relevant laws, regulations and industry standards. Responsibly investigated the disputed transactions. This includes reviewing transaction pattern, records and relevant documentation.