Raja Appavu
Service Manager at GlaxoSmithKline
- Role
- Service Manager at GSK
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Raja Appavu
Senior IAM Project Management professional having 13+ years of experience and looking for…
Experience
Service Manager
Jan 2022 — Present · Bengaluru, IN
Steering implementation of IT Infrastructure and providing IT Services in a high-demand corporate environment• Maintaining client infrastructure and project management/execution using required methods, governance models and tools that are efficient and effective to support a high-functioning global IT and Business Services organization• Spearheading project activities viz. scope management, progress tracking, billing, project planning & execution and delivery within preset budgets & deadlines and as per quality standards; managing overall IT Service Delivery as per predefined SLAs• Understanding client’s requirements for process enhancements, working out new systems & requirements and assisting in planning and supporting IT requirements of the business on an ongoing basis for business smooth operations• Leading transitioning activities including Knowledge transfer process, documenting system and application flows, creating risk documents & mitigation plans, technical & process SOPs, managing stakeholder communication and transition support.
Education
Anna University
Master of Computer Applications - MCA
2007 — 2010
Skills
- Active Directory
- Service Delivery
- Business Analysis
- Incident Management
- Windows
- IT Service Management
- Change Management
- Problem Management
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