Raj Tomar

About Raj Tomar

Meticulously organized Technical Program Manager with 3+ years successfully uniting internal and external forces to achieve peak efficiency. Careful overseer of disparate departments with widely varying levels of technical knowledge. Practiced at maintaining harmonious operations while meeting frequently discordant needs of internal personnel, business channel partners and customers.

Experience

1. Technical Program Manager - Automation Coe

   American Express

   Jul 2022 — Present · Gurugram, IN

   Partnering with Technology Partners, Project Managers, POs, and Operations Team for ensuring that all components required to avoid non-compliance are being done correctly for successful implementation of the project.Identify solutions to drive overall efficiency and performance in the Digital Operations and Support space.Partnering with key stakeholders in driving the future of new solutions in the intelligent automation space to ensure that the team is set up for long term success.Interfaced with internal IT development teams to integrate new technologies, streamlining use of existing systems to reduce operational timelines.Provided consultancy to Tech Infra department, serving as primary liaison between Tech, POs and Operations department.Worked closely with other departments to better understand product features and develop appropriate training materials.Defined and managed feedback loop, integrating customer complaints and suggestions into future programmatic changes.Prioritized platform upgrades, considering both long-term and short-term return on investment (ROI) potential to maximize spending impact.Coordinated and planned operational meetings to reduce inter-departmental redundancy.Performed risk management assessments on projects and ensuring that appropriate mitigation planning is in place to avoid compromising quality.Collaborated with team to define and explore business challenges, creating technical roadmaps based on findings.Ensuring integration of projects and adjusts project scope, timing, and plans as needed, based on objectives.Identifying and keeping track of key achievements and recommend adjustments to cross-functional team plans.

Education

• BBIET & RC

  B.Tech, Computer Science and Engineering

• SBRL Academy

  Intermediate, Science and Maths

• SBRL Academy

  High School Diploma

Skills

• Javascript
• C
• Html
• Sql
• Web Services
• Mysql
• C++