Raj Shroff
- Role
- Senior Vice President (International Head), Global Client Solutions at Citi
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
About Raj Shroff
A 2-time winner of Citi’s highest leadership award, I have been a catalyst for revenue…
Experience
Senior Vice President (International Head), Global Client Solutions
Jan 2014 — Present
Led up to 150+ employees in a highly matrix environment. Oversaw $20M+ international budgets and co-created U.S. budget of $100M+. Created and managed Centers of Excellence, consisting of SVPs and VPs, in both 2014 & 2006. Aligned disparate channels for up to 130M accounts to create true process ownership of resolving client concerns/complaints end-to-end. Managed complaint performance, leapfrogging overall success rank from 9th to 2nd position in Mexico. Skyrocketed “captured” client concerns from several thousand to several million annually. Slashed client complaints in the U.S. by more than 55% in top 3 categories. Created 3 end-to-end reengineering initiatives with $18M per year expense savings and $100M deposit increase. Led change management, including training of 22K+ employees across Mexico and Asia. Deployed groundbreaking IT platform on-time & within budget in 1 year, gaining 98% adoption rate in 3 months. Using Six Sigma, LEAN and Agile methods to enhance the client journey, both physically and online, including global pain point management for identification, sizing, prioritization, and implementation.
Education
Oregon State University
Master of Science - MS, Industrial Engineering
Veermata Jijabai Technological Institute (VJTI)
Post Graduate Diploma, Industrial Engineering
Skills
- Strategic Planning
- Net Promoter Infrastructure Deployment
- Six Sigma
- Financial Risk
- Voc Analytics (Quantitative/Qualitative)
- Risk Management
- Customer Experience Co-Design
- Vendor Management
- Customer Experience
- Outsourcing
- Lean Manufacturing
- Reengineering
- Net Promoter Score
- Malcolm Baldrige
- Analytics
- Project Portfolio Management
- Change Management
- Re-Engineering
- Financial Services
- Collaborative Strategic Planning
- Voc Infrastructure Deployment
- Retail Banking
- Business Transformation
- Relationship Management
- Credit Cards
- Banking
- Pmo
- Baldrige Performance Excellence
- Executive Management
- Business Process Re-Engineering
- Six Sigma/Lean
- Credit
- Portfolio Management
- Call Centers
- Process Improvement
- Payments
- Strategy
- Culture Change
- Business Analysis
- Finance
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.