Raj Sharma

Senior Analyst @ Tata Consultancy Services

Role: Senior Analyst at Tata Consultancy Services
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

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About Raj Sharma

Scrum Master with 5+ years of experience leading Agile teams in enterprise environments…

Experience

Senior Analyst
Tata Consultancy Services
Dec 2022 — Present · Gurugram, IN
Pharmacy Operations Management- Led process optimization initiatives to improve prescription accuracy and reduce wait times. •Managed Front-line/Tier-1 support for Sales Operations,resolving Tickets and escalating issues to specialized teams. •Oversaw pharmacy participation in health insurance exchanges, ensuring regulatory compliance and seamless integration. •Performed data maintenance and user administration across various sales tools. •Organized insurance mobile events, increasing insuranceenrollments by 15%.•Implemented marketing strategies during competitor closures, resulting customer engagement in the pharmacy stores. •Developed and deployed local marketing tactics to enhance customer engagement and service utilization. •Collaborated with global stakeholders to manage data updates and ensure workflow efficiency. •Experienced in handling ticketing and case management systems using internal tools,efficiently resolving issues, prioritizing requests, and escalating complex cases to appropriate teams.•Identify patterns in issues to suggest process, tool, or training improvements. Collaborate across global teams and support different time zones.

Contact information

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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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