Raj Shah

About Raj Shah

I work with businesses that want to scale without chaos.With 15+ years of experience across IT, BPO, outsourcing, digital marketing, and software development, I’ve helped organizations move from ad-hoc growth to process-driven, sustainable execution.What I do best:Build and scale outsourcing & operations teamsStrengthen revenue pipelines and client retentionDesign systems, processes, and SLAs that actually workSupport startups and growing businesses through transition and scaleI’ve worked across domestic and international markets, leading multi-functional teams and handling end-to-end responsibilities — from business development and proposal closure to operations, delivery, and profitability.I believe growth comes from: Clear execution Strong systems Accountable teams Honest numbersIf you’re looking to streamline operations, scale delivery, or build reliable outsourcing and tech capabilities, happy to connect and exchange ideas.Feel free to message me if you’re exploring growth, outsourcing, or technology-led scale.

Experience

1. Head of Business Development

   Silgate Solutions Ltd

   Jan 2011 — Present · Mumbai, IN

   I lead business growth, operations, and delivery across IT, BPO, outsourcing, and digital services, with end-to-end ownership from pipeline creation to execution and profitability.Key responsibilities & impact:Own revenue growth by building pipelines, closing enterprise deals, and expanding existing accounts across domestic and international marketsDefine and execute short- and long-term sales, marketing, and go-to-market strategiesLead proposal development, pricing, negotiations, and contract closures aligned to client requirementsOversee multi-unit operations including inbound, outbound, back office, and technology delivery teamsBuild scalable delivery models with clear SLAs, TATs, quality benchmarks, and cost controlsManage cross-functional teams including sales, operations, WFM, QA, and technologyDrive operational discipline through regular reviews, performance tracking, and continuous improvementAreas of work:IT & Software Development | BPO & Outsourcing | Digital Marketing | Cloud & Automation | Cybersecurity pilotsFocused on helping businesses scale through execution, systems, and accountable teams.