Raj Ramamoorthy
Director, Performance & Continuous Improvement - Americas Hub @Air Liquide
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WORK HISTORY
Director, Performance & Continuous Improvement - Americas Hub @Air Liquide
Leading a team of technology managers, team leads, engineers and analysts, responsible for IT Service Delivery Management across the Air Liquide North America and Latin America regions comprising over users, locations and hundreds of applications and IT infrastructure elements- Established KPIs, SLA metrics, Reports and Dashboards to deliver insights and reports on operational performance to the executive leadership team and internal customers- Identified and implemented opportunities for improvements across the IT landscape to ensure a high level of customer experience and satisfaction.
EDUCATION
Villanova School of Business
Master of Business Administration - MBA, Finance
Thiagarajar College of Engineering
Bachelor of Engineering - BE, Computer Software Engineering
ABOUT RAJ RAMAMOORTHY
I’m a passionate, business and people-centric technology leader with broad experience spanning IT Operations and Service Delivery Management, Business Process Transformation, Digital Infrastructure, Cloud Services Management, Big Data Analytics, Enterprise Information Systems, Applications Development, Cyber Security and Financial Management. My accomplishments include Improving Service Excellence and Customer Satisfaction, Optimizing Costs (Opex & Capex), Planning and Executing Organizational Transformation, and Implementing a Global Capability Center in India.
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