Raj Rajak
Operations Case Specialist @Riseotb
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WORK HISTORY
Operations Case Specialist @Riseotb
Handle operational and support cases through internal ticketing systems using email and backend workflows- Investigate user issues related to orders, accounts, and services to identify root causes- Perform accurate data entry, validation, and system updates- Manage daily ticket queues independently to meet SLA and turnaround targets- Maintain detailed internal documentation to support audits and quality reviews- Collaborate asynchronously with internal teams to resolve escalated case
EDUCATION
Government Higher Secondary School
Bachelor of Arts - BA
Gyanveer College, Sagar
Bachelor of Arts - BA
ABOUT RAJ RAJAK
Amazon.com benefits from my contributions as a Senior Associate, where I focus on enhancing customer engagement and resolving inquiries through online support. With a Bachelor of Arts degree from Barkatullah University, I build on my academic foundation and past experience as a Customer Support Associate at TaskUs to deliver effective solutions. My role involves collaborating with teams to address challenges and ensure positive customer interactions. Skilled in suggestions and online support, I aim to drive service excellence and foster satisfaction.
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