Rajraad Informatics Limited

Experience

1. Head - Delivery, Crm, HR & Operations

   Raad7 Informatics

   Nov 2023 — Present · IN

   As a Delivery Head - Client Service, HR & Operations, will play a crucial role in ensuring smooth service delivery, managing client relationships, overseeing HR functions, and streamlining operational processes. Below are the key roles and responsibilities:1. Client Service & Delivery Management: Act as the primary point of contact for clients, understanding their staffing needs and ensuring timely fulfillment.• Develop and maintain strong relationships with clients to ensure long-term partnerships.• Oversee recruitment processes, ensuring quality hiring and alignment with client expectations.• Handle client escalations and resolve issues proactively to maintain high client satisfaction.• Drive service-level agreements (SLAs) and key performance indicators (KPIs) to meet client expectations.2. HR & Talent Management: Oversee workforce planning and recruitment strategies to meet business demands.• Ensure effective onboarding, training, and development of recruiters and other staff.• Implement HR policies, compliance regulations, and employee engagement initiatives.• Address HR-related issues, including conflict resolution, performance management, and retention strategies.3. Operations & Process Optimization: Develop and implement standard operating procedures (SOPs) to enhance operational efficiency.• Ensure compliance with labor laws, contract management, and other legal requirements.• Manage vendor relationships, payroll processing, and other operational aspects.4. Business Strategy & Growth: Work closely with senior leadership to align staffing strategies with business goals.• Conduct market research and competitive analysis to stay ahead in the staffing industry.5. Team Leadership & Development: Lead, mentor, and motivate recruitment and delivery teams to achieve targets• Conduct regular performance reviews and provide constructive feedback to team members.• Organize training programs to upskill recruiters and enhance team productivity.