Raj Nagar

About Raj Nagar

Custom Software Engineering Specialist at Accenture, combining expertise in Leadership, network engineering, and IT service management. Certified in CCNA and JNCIA-Junos, with a track record at HCLTech ensuring SLA compliance, peak performance, and ITIL-aligned operations. Mechanical Engineering graduate from TIT College, bringing an engineering mindset to IT challenges, with a focus on innovation, efficiency, and continuous improvement.

Experience

1. Custom Software Engineering Specialist

   埃森哲

   Aug 2025 — Present · IN

   Network Operations Engineer (L2 Support Lead) Delivering advanced network engineering support for a leading global financial exchange organization, ensuring high availability and resiliency of mission-critical trading platforms. • Handling complex deployments on customer lines, including new activations, migrations, and decommissions covering device configuration, database updates, and integration with the NeMo monitoring tool. • Performing proactive and reactive monitoring using NeMo, analyzing alarms, and conducting in-depth diagnostics on network events and device faults to minimize downtime. • Leading the incident lifecycle, from initial triage and troubleshooting through escalation, engaging with carriers and internal network engineering teams, and driving root cause analysis for recurring or high-impact issues. • Managing escalations with ISPs, ensuring timely resolution and RCA reporting for connection interruptions affecting client networks. • Providing technical support to customers and internal teams, acting as the escalation point for complex issues beyond L1 scope. • Overseeing maintenance activities and contributing to process improvements, ensuring adherence to SLAs and operational best practices.

Education

• TIT Technocrats Group of Institutions, Bhopal

  Bachelor of Engineering - BE

  2011 — 2015