Raj Mohamed

About Raj Mohamed

Senior Technical Program Manager with 18+ years of experience delivering enterprise transformations, SaaS solutions, and B2B payment programs. Proven track record in SAP, order-to-cash (OTC) processes, and large-scale migration initiatives.Expert in program governance, solution architecture, and stakeholder alignment—driving on-time, high-quality delivery across 25+ cross-functional teams. At Amazon, led enterprise application and payment system programs exceeding quality KPIs by 98%. At Worldpay and Infosys, delivered cost optimization (60% service cost reduction), downtime reduction (30%), and revenue growth (20% increase in sales opportunities).Core skills: Technical Program Management • SAP S/4HANA • Payment Systems • SaaS Architecture • B2B Solutions • Digital Transformation • Product Strategy • Enterprise Applications • OTC Process Expertise • Vendor and Executive Stakeholder Management • Program Governance using KPIs

Experience

1. Senior Technical Customer Solutions Manager

   Amazon

   Oct 2022 — Present

   Led multiple enterprise projects across SAP, Payment systems, API integrations, and AWS Lambda–based solutions, delivering measurable business impact.• Built and sustained relationships with 30+ cross-functional teams, vendor partners, and executive stakeholders, accelerating decision-making and improving delivery timelines by 20%.• Collaborated with PMT, business stakeholders, and super users to capture requirements, translating them into actionable roadmaps for engineering teams, including API development and AWS Lambda automation.• Created project plans and sprint schedules that optimized engineering bandwidth, reducing delivery cycle time by 15%.• Delivered high-quality project outcomes with a 98% compliance to quality standards through structured reviews of API endpoints, serverless functions, and application integrations.• Implemented project management best practices and governance models with KPI tracking, improving transparency and on-time delivery rates by 25%• Championed alignment among leadership teams and stakeholders to define a unified strategy for migration projects, ensuring seamless roadmap integration and operational excellence for Payment Services customers.• Assessed feature requests and technical requirements, taking full ownership of execution and holding service teams accountable, resulting in faster release cycles and fewer post-launch issues.• Recognized for independently driving initiatives as well as fostering collaborative team environments that consistently met or exceeded business objectives.

Education

• Bharathidasan University

  Bachelor of Engineering

  2000 — 2004