Raj Kumar Prajapati

About Raj Kumar Prajapati

Having degree in B.Sc. hotel Management with almost ten years of experience in hospitality, currently working as a Duty Manager.

Experience

1. Duty Manager

   Madin

   Jul 2016 — Present · Varanasi, IN

   Supervises and assign duty roster for F/O attendant, Concierge, Bell Counter, Guest Relations and Business Centre. Responsible for VIP movement in hotel.Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.Assists in VIP’s arrival departure in absence of guest relation officers. Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests. Assists in handling room lock problems Co-ordinates with all departments concerned in order to maintain Front Office functions properly. Operates the front office computer system in order to assist front office attendants.Handles guest complaints and other related problems and reports on the Assistant Manager’s log book. Assists reception, business centre, cashier, concierge and bell captain during they are busy. Answers guests inquires, handles complaints and attend to the needs of the guests. Approves and sign for allowances, rebates etc, as required by Front Office Cashier. Authorities charges to be made for late departures and/or compliments on them. Maintains and be guided of hotel policy on credit/lost and found hotel guests properties. To responsible for front office operation during the absence of Front Office Manager (HO). To discuss all matters that needed to follow up with the next shift Reception Manager. Approves the working schedule for the front office attendants and submits them to front office manager (HO). Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders. Assigns and Approves Duty roster for all Front desk staffs.

Education

• Punjab Technical University, Jalandhar

  Bachelor's degree

  2009 — 2012

• Radha Krishna institute of hotel management and technology Kanpur

  Bachelor's degree

  2009 — 2012