Raj Kumar Pathak
Lead Customer Retention @ Adobe | Six Sigma, Microsoft Office
- Role
- Lead Customer Retention at Adobe Noida, Uttar Pradesh, India at Adobe
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Raj Kumar Pathak
As Lead of Customer Retention at Adobe, I have over 4.5 years of experience enabling…
Experience
Lead Customer Retention at Adobe Noida, Uttar Pradesh, India
Feb 2021 — Present · Noida, IN
Key Accomplishments:Successfully coached and guided the team to consistently achieve retention targets through regular feedback and coaching.Analyzed cancellation, save, and quality data, driving business improvement initiatives based on insights.Facilitated training for new hires, offering advanced retention and refresher training to enhance team performance.Monitored quality standards to maintain high service levels.Conducted regular cancellation and chat audits, providing individualized feedback to retention agents for continuous improvement.Ensured smooth process updates and fostered teamwork through regular team huddles.
Education
Army school Delhi cantt
Business/Commerce, General
Army School Delhi cantt 10
Business/Commerce, General
Army School Delhi Cant
Business/Commerce, General
Skills
- Business Analysis
- Team Leadership
- Requirements Analysis
- Microsoft Sql Server
- Java
- Software Development
- Sales
- Strategic Planning
- Sql
- Microsoft Office
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