Raj Kumar

About Raj Kumar

Atos Syntel relies on contributions to Site Reliability Engineering, ensuring systems are reliable, scalable, and aligned with organizational goals. The team leverages expertise in AWS, Terraform, and observability tools like Splunk and Grafana to optimize performance and enhance operational efficiency. Contributions include developing robust solutions to streamline deployment pipelines and improve monitoring frameworks. Equipped with a BCA from Sunrise University, the journey into software engineering has been enriched by hands-on experience with Java/J2EE, cloud environments, and data-driven strategies. Collaborative problem-solving and a focus on continuous improvement empower the team to implement innovative solutions that uphold system integrity and align IT infrastructure with business needs.

Experience

1. Site Reliability Engineer

   Atos Syntel

   Oct 2021 — Present · Pune, IN

   Global Merchant Technology Services (2024–Present) • Automated RHEL patching and compliance, reducing audit efforts by 50%. • Performed weekly lead activities: Queue Lead and Channel Watcher/Monitoring Lead.• Acted as the Incident Commander for Sev-1 issues, coordinating rapid resolution.• Handled escalations, ensuring quick responses and clear stakeholder communication.• Minimized impact and turnaround time through effective case management.• Deployed and monitored experimental releases in production, with minimal user impact.• Collaborated with SRE, Development, Client Services, and Product Management teams.• Addressed internal queries from various teams via public slack channels.• Monitored and assisted team members with their case queues.• Validated and executed SQL/NoSQL queries on production databases.• Proactively monitored application health using dashboards and alerts.• Served as the primary contact for monitoring-related queries and issues.• Created new synthetics and alerts for various product scenarios.• Contributed to recruitment efforts by hiring skilled support professionals.• Audited support cases, provided feedback to improve overall case experience.Global Merchant Services (2021–2024) • SRE operations for Globally distributed merchant systems serving millions of users. • Reduced MTTR by 40–45% through improved triage and incident workflows. • Defined SLOs/SLIs and implemented reliability scorecards. • Enhanced monitoring using Prometheus, Grafana, Splunk, Dynatrace.• Led blameless postmortems, reducing repeat incidents by 60%. • Created runbooks and onboarding guides improving operational maturity. • Reduced alert noise by 30% through optimized thresholds.

Education

• The Mann School

  High School / Intermediate , Business/Commerce, General

• SunRise University Alwar

  Bachelor of Computer Application, Computer Science

• Naresh IT

  Diploma in Data Science, Computer Science