Raj Kumar

About Raj Kumar

Hi connections I am Raj Kumar, a seasoned professional with a proven track record in exceeding revenue targets(B2B N B2C) and spearheading successful business development initiatives. Key Achievements: Achieved a remarkable feat of punching 4.2 Crore in just 10 months as a ISM (Individual contributor & team). Managed a robust team of 25 associates, consistently achieving and surpassing weekly revenue targets. Successfully handled a monthly revenue of 1.3 Crore under Direct & Inside Sales. Implemented data-driven strategies, converting 35% of free subscribers to paid subscribers within a year. Awards and Recognitions: Marvelous Manager: Acknowledged for having the lowest attrition in the team with the highest output. Best Conversion Manager: Awarded for achieving the best conversion of raw leads for four consecutive cycles. 🥇 Lowest RCN Manager: Recognized for maintaining the lowest RCN, contributing to overall team success. Innovative Initiatives: Spearheading the development of Business Development Training Program (IST) and Byjus Learning Center Training Program (BLC). Tracking and analyzing KPIs for data-driven decision-making. 🤖 Pioneering automation for handling Revenue, Calling Data, Booking Data, and conducting Data, RCN, and RNR. Continuous Growth: Committed to continuous learning and growth, ensuring staying ahead in the dynamic business landscape. Initiating risk management and retention analysis to enhance overall business sustainability. Connect with Raj Kumar: LinkedIn: Connect with Raj Kumar Email: r••••••••@gmail.com Phone: 96••••••11 Join the Journey:

Experience

1. Client Relationship Manager

   Viptro Technologies Private Limited

   Apr 2024 — Present · Mumbai, IN

   Operational Oversight o Manage end-to-end company operations, including project scheduling, team coordination, and workflow optimization. o Monitor project pipelines, delivery timelines, and resource allocation across clients. o Ensure smooth communication and coordination between design, content, marketing, and tech teams. Project & Client Coordination o Track project progress and ensure deliverables meet deadlines and quality standards. o Support account managers in client communication when escalation or clarity is needed. o Oversee onboarding of new clients and ensure proper documentation and internal handover. Team & Performance Management o Supervise department heads (SEO, Social Media, Design, Web Dev, Paid Ads, etc.). o Monitor team productivity, attendance, and performance metrics. o Conduct weekly operations meetings to identify roadblocks and plan solutions. Process Development & Optimization o Create and implement SOPs (Standard Operating Procedures) for project execution and reporting. o Identify operational inefficiencies and improve workflow automation using tools (like ClickUp,Notion, Asana, Slack, etc.). o Standardize client reporting templates, delivery formats, and internal communication protocols. Financial & Resource Management o Work closely with finance/accounts team to track project budgets, expenses, and profitability. o Approve vendor payments, software subscriptions, and team resource requirements. o Manage team capacity planning and hiring recommendations based on workload. Quality Assurance o Review final deliverables (social media calendars, ad reports, websites, etc.) before client submission. o Maintain high operational quality across all departments. Reporting & Strategy o Provide weekly/monthly performance and operational reports to the Founder/CEO. o Collaborate with management to plan quarterly goals and KPIs. o Analyze data from projects to improve overall performance and client satisfaction.

Education

• SDP RAY HIGH SCHOOL

  Class 10, Class 10

• RLSY COLLEGE

  Class 12, Science

• Anugrah Narayan (A.N.) College, Patna

  Bachelor's of electronics, Electronics