Raj Inuganty

Experience

1. Delivery Director-india Business

   BCforward

   Oct 2025 — Present · IN, US

   Define and execute the overall delivery strategy across all accounts and verticals.• Align recruitment operations to organizational goals, hiring forecasts, and business needs.• Drive transformation initiatives to improve speed, quality, and efficiency in talent delivery.• Ensure delivery readiness for new clients, new projects, and scale-up periods.• Serve as the primary delivery escalations point for enterprise customers.• Partner closely with client hiring leaders to understand upcoming demand, challenges, and expectations.• Conduct weekly/monthly/quarterly business reviews (WBRs/QBRs) ensuring clear communication of performance metrics, achievements, and action items.• Oversee end-to-end delivery across Tech, Non-Tech, and BP/BPO categories.• Ensure quality submissions, interviews, offers, and onboarding targets are achieved consistently.• Build and monitor delivery SLAs, including TAT, fill rates, aging, quality ratios, and compliance.• Manage capacity planning, recruiter bandwidth, and load balancing for optimal coverage.• Lead Team Leads, Delivery Managers, and senior recruiters across multiple accounts.• Ensure teams follow structured processes, maintain discipline, and meet delivery expectations.• Drive learning programs, recruiter upskilling, hiring calibration, and capability development.• Conduct performance reviews, PIP planning, and succession planning for leadership roles.• Track account profitability, recruiting costs, and delivery efficiency (GP/HC, GP/Start).• Ensure adherence to budget allocations for tools, licenses, and recruiter hiring.• Support pricing discussions, rate negotiations, and cost optimization initiatives.• Foster a strong delivery culture centered on accountability, speed, and quality.• Collaborate with Sales, HR, Operations, and L&D to ensure alignment across functions.• Lead communication efforts to motivate and engage delivery teams, especially during scale-ups.

Education

• University

  Bachelor's degree