Raj Dasari

About Raj Dasari

To obtain a position that challenges me and provides me the opportunity to reach my full potential professionally and personally.

Experience

1. People Experience Advisor

   Lloyd's Register

   Mar 2024 — Present · Mumbai, IN

   Work with a ‘customer first’ approach to case management, ensuring strict adherence to SLAs.• Triage queries for People Experience team, accurately and swiftly• Respond to queries and resolve cases by using professional and friendly language, clearly signposting and helping where we can • Extract data from our platforms and analyze to understand our employees needs and our areas for improvement• Work closely with Service Delivery and other relevant teams (Payroll, Benefits, ER) to ensure processes are executed within SLAs in an accurate and effective way, whilst driving opportunities for improvement and focused on pushing greater self-service.• Create and maintain an accurate knowledge base of articles and content• Build close relationships with People Service Delivery Teams, People Advisory and ER, to ensure a ‘critical friend’ approach to driving operational improvement and constantly refining the ‘moments that matter’ to make them best in class.• Drive a continuous improvement culture by using problem-solving, communications, analytics and stakeholder engagement coupled with a pragmatic approach to drive continuous improvement activities.• Pro-actively identify topics or categories for communication, knowledge articles• Suggest improvements in system or process which improves the people experience and also drives efficiency

Education

• University of Mumbai

  Bachelor's of Mass Media, Advertising

• Welingkar Institute of Management

  Post - Graduate Diploma in Management (Human Resource Management), Human Resources Management/Personnel Administration, General