Raj Charles
Partnership and Alliances Head @ TLC DigiTech | Lean Six Sigma, AI
- Role
- Partnership and Alliances, Mumbai Cluster - Head at TLC DigiTech Pvt. Ltd.
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Raj Charles
Senior Partnerships, Alliances, and Operations leader with 20+ years of experience across…
Experience
Partnership and Alliances, Mumbai Cluster - Head
Sep 2021 — Present · Mumbai, IN
Loyalty Solutions- Luxury Hospitality Segment (Taj, Marriott, ITC & Leela Hotels)• Partnership and Alliance - Fintech• SaaS Platform Sales • End to End Customer Experience, refunds, escalation and customer satisfaction scores.• Operations and Business Retention- CRM• Business Development, B2B & B2C• Consumer Engagement and Digital Marketing• Fostering lasting client relationships.• Work closely with HR, L&D and Training delivery teams. Taking responsibility for the ongoing development of all levels of contact center colleagues.
Education
Integral University, Lucknow, Uttar Pradesh
Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
1999 — 2002
University of Mumbai
Diploma of Education, Electrical and Electronics Engineering
1995 — 1999
Skills
- Strategic Planning
- Sales
- Management
- Vendor Management
- Customer Satisfaction
- Leadership
- Bpo
- Customer Relationship Management (Crm)
- Business Process Improvement
- Service Delivery
- Management Information Systems (Mis)
- Transition Management
- Process Improvement
- Business Process Outsourcing (Bpo)
- Mis
- Key Account Management
- Team Management
- Marketing
- Telecommunications
- Outsourcing
- Performance Management
- Crm
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