Raj Arora
Customer Service Associate/ Personal Finance Author/ Astrology Enthusiast/ Career Development Coach
- Role
- Customer Service Representative at BT Group
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Raj Arora
Transforming customer experiences into success stories is my passion at BT Group, where I blend the art of human connection with cutting-edge service solutions. My LinkedIn certifications in empathy and rapport-building aren\'t just credentials – they\'re tools I use daily to turn challenging situations into opportunities for building lasting relationships. My journey through customer service excellence reached new heights at Teleperformance\'s escalation desk, where I became known as the go-to problem solver who could untangle the most complex customer challenges. But what truly sets me apart is my role as a mentor and knowledge leader, where I\'ve had the privilege of inspiring and shaping the next generation of professionals. I don\'t just resolve issues – I craft experiences that leave customers feeling heard, valued, and eager to stay with our brand. My background in writing and editing ensures that every interaction, whether written or verbal, hits that sweet spot between professional expertise and genuine human connection. I thrive on transforming difficult moments into opportunities for excellence, constantly pushing the boundaries of what exceptional customer service can achieve.
Experience
Customer Service Representative
Jul 2024 — Present · Kolkata, IN
Working as a technical support associate, providing support over phone for business customers. Responsibility includes co-ordinating with billing, order management and faults teams over phone, email and chat to ensure timely reporting of faults and complaints. Also responsible for co-ordinating site visits by engineers when required to resolve on-site customer issues for BT\'s Business customers in th UK. Duties also included upselling suitable solutions for business customers to help enhance their product experience and participate in customer success. Achieved recognition as a BT sales champ in September 2024 for achieving one of the highest sales figures just one month after joining operations and the journey continues.
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