Raiyan R.

Key Account Manager @Kite Packaging

Coventry, GB

In my role as a Key Account Manager, I specialize in managing and nurturing relationships with high-value clients, ensuring their needs are met while driving growth for the business. Key responsibilities and accomplishments include- Building strong rapport with top-tier clients, fostering trust and long-term partnerships.Identifying opportunities to upsell products and services, resulting in increased revenue and client satisfaction- Utilizing spreadsheets to track client activity, monitor performance, and maintain accurate records- Generating over in gross revenue within my inaugural year, showcasing a strong ability to drive profitability and meet targets- Familiarity with operating Sage to view credit limits and ensure financial controls are met- Established a strong efficiency using CRM software (Salesforce and Dynamics 365) to strengthen revenue, client relationships and lines of communication- Collaborating closely with my team to create tailored solutions that address client needs and generate new business opportunities- Coordinating the arrangement of purchase orders (POs) to streamline processes and ensure timely delivery- Acting as a liaison between clients and internal teams, resolving issues and ensuring seamless communication.Through a proactive approach and commitment to excellence, I’ve successfully strengthened client relationships, improved operational efficiency, and contributed to sustained business growth.