Roshan Ray
Building a Futuristic AI Startup Zoice, which would cross 100M$+ MRR
- Role
- Technical Specialist at HCLTech
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Roshan Ray
Curiosity drives me. Whether it’s exploring the latest IT solutions or discovering how far teamwork can take us, I\'m your guy. Click to see how we can thrive together! Passionate about turning challenges into growth opportunities, I’m currently enhancing service quality at HCL Technologies as a Technical Specialist. My journey through various IT roles has equipped me with a robust toolkit—from managing Service Desk operations to mastering Remote Desktop Support and Incident Management. While my hands often dance across keyboards setting up Office 365 or troubleshooting via Active Directory, it’s the collaborative projects that really get my adrenaline pumping.My experiences at Quess Corp and ShoutRank taught me not just how to respond to technical queries but also to preempt potential issues, ensuring smoother digital experiences for users across the board. Skilled in Network Support and armed with an ITIL v4 certification, I approach each task with a mixture of analytical prowess and creative problem-solving. Always eager to learn, I seamlessly adapt to new tools and technologies that enhance operational efficiencies. Feel free to reach out if you’re looking for someone who not only tackles IT issues but also fosters a supportive environment for collective success. Let’s connect!
Experience
Technical Specialist
Jan 2024 — Present
As a Technical Specialist, my responsibilities encompass a wide range of tasks to ensure smooth IT operations and support for users. Key duties include:User Support: Providing comprehensive support to users via emails, calls, chats, and web platforms. This includes troubleshooting IT issues and performing remote troubleshooting using tools like Dameware.Office 365 Administration: Assigning and maintaining Office 365 licenses and products, ensuring that all users have access to the necessary tools and resources.Active Directory Support: Offering support related to Active Directory, including user account management and directory services.Incident Management: Creating and managing P1 and P2 incidents, ensuring timely resolution of critical issues. Performing Root Cause Analysis (RCA) to identify and mitigate the underlying causes of recurring problems.Subject Matter Expertise: Acting as a Subject Matter Expert (SME) in various IT domains, providing expert advice and solutions to complex technical issues.Virtual Machine Configuration: Configuring virtual machines using VCenter based on user requests, ensuring that virtual environments are properly set up and maintained.Escalation and Dispatch: Handling escalations, managing communications, and coordinating dispatch services to address urgent and high-priority issues.Remote Support: Providing remote support to users for troubleshooting and software installation, ensuring minimal downtime and efficient problem resolution.
Education
Shri Sanatan Dharam High School
10th
Guru Nanak College of Arts Science & Commerce
Bachelor of Science - BS, Information Technology
M D College of Arts, Science and Commerce
12th, Science
Vidyalankar Polytechnic
Diploma in Computer Engineering, Computer Engineering
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