Rainer Schroeter

Senior Director, Head of Global Crm and Itsm Platforms @QIAGEN

Düsseldorf, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2023 — Present

Senior Director, Head of Global Crm and Itsm Platforms @QIAGEN

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SKILLS

IT Service ManagementChange ManagementSalesforce.comOutsourcingIT OutsourcingManagementTeam LeadershipIT ManagementDisaster RecoveryProgram ManagementIT OperationsSalesforce.com ImplementationCrmItilProject ManagementCross-Functional Team LeadershipCloud ComputingProject Portfolio ManagementVendor ManagementService DeliveryBiotechnologyIT StrategyService Management

ABOUT RAINER SCHROETER

Resourceful and results-driven Senior Director, able to strategize and execute the global delivery of solutions and services aligned with CRM roadmaps and business needs. Expert in leading Salesforce platform and program management, agile application development, functional and technical requirements, and information governance. Engaging team leader, able to build and mentor high-performing teams, foster partnerships, and shape and implement projects and programs aligned with enterprise goals and vision.Core CompetenciesIT and CRM Roadmaps| Program and Project Management | Business Process Optimization | IT Roadmaps | Strategic Business Needs | Project/Program Prioritization | Client Satisfaction | Coaching/Mentoring | Cross-Functional and Cross-Cultural Team Leadership | SaaS | Outsourcing | Quality Assurance | Salesforce Sales Cloud, Service Cloud, Einstein Analytics | Strong Intercultural Skills

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