Rainela Marcano
Client-driven and committed to excellence, leading with purpose
- Role
- Client Success Manager at Second Nature
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Rainela Marcano
I am a very motivated and high energy Sales Closer, with a proven and consistent track…
Experience
Client Success Manager
Apr 2025 — Present
Manage an assigned portfolio of Property Manger customers and develop a success plan to deliver extraordinary experiences-Streamline the resident, property manager, and investor journeys by partnering with them to understand their objectives, create personalized solutions, and help them exceed their goals-Focus on ensuring the highest levels of customer success, prevent churn, and advocate for customer growth. Identify opportunities to renew and promote add-on-Reduce churn by proactively identifying risks, intervening early, and implementing effective mitigation strategies- Educate customers on maximizing activations/enrollments, acting as an RBP ambassador to foster long-term success- Proactively gather feedback and, when needed, share insights internally to ensure exceptional service at every level of the organization.
Education
Harvard University
Certificate of Leadership Excellence in Management Development
2022 — 2023
Universidad Católica Andrés Bello / Universidad Catolica Andres Bello
Bachelor in Business Administration
2008 — 2013
Escuela Venezolana de Planificación
Diplomado de Planificación y Finanzas
2013 — 2013
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