Raina Sroai

Experience

1. Assistant Director - Client Servicing

   Iplace

   Jan 2021 — Present · VA, US

   Responsible for strategic account management and client management on a large staffing account for RPO (Recruitment Process Outsourcing) services. Working with enterprise clients (end customers) in the manufacturing and customer service domains in the US market. Building key relationships with clients and cultivating opportunities for expanding the book of business. • Manage the team of recruiters working on the account • Liaison between clients and the recruiting team • Mentor and train new team members • Follow up with client managers and account executives on a daily and weekly basis for feedback and getting new requirements • Conduct thorough candidate screenings for candidates’ qualifications, ensuring best-qualified candidates are submitted for consideration • Assign client requirements immediately as soon as they are released from the clients to the Recruitment team and follow up with the team on submission status • Assign the requirements to the right recruiters as per their skills set • Ensure recruiters are submitting best-fit candidates for all requirements with a good turn-around time • Candidate quality control before submitting the resumes to clients • Make sure all the submittals follow and maintain client policies, procedures, and guidelines • Work with the client’s team to obtain feedback on the submittals and push the strong candidates to the client • Maintain a robust candidate pipeline and ensure recruiters build a strong database for the applicable clients • Maintain daily, weekly, monthly, and quarterly performance report

Education

• Mumbai Educational Trust, MET League of Colleges

  Master's degree, Human Resources Management

  2015 — 2017

• University of Mumbai

  Bachelor of Commerce - BCom

  2012 — 2015