Raina Cheng
Ai Transformation Strategy Lead @埃森哲
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WORK HISTORY
Ai Transformation Strategy Lead @埃森哲
Toronto, ON, CA
Lead GenAI and decision science engagements for a U.S. health payer across clinical, operational, and member-facing use cases. Designed and deployed a GenAI-enabled asset for contact center, clinical review and document intake in healthcare clients.Leads in the design of GenAI web interfaces to enhance user experience.Defines human-in-the-loop validation strategies to support both full auto-decisioning and manual override of GenAI outputs.Partners with infrastructure to establish interconnectivity with AI application environments, and track deployment risk via RAID logs.Presents strategic insights to cross-functional stakeholders, linking GenAI asset performance to KPIs such as admin cost savings and clinical review turnaround time reduction.Lead GenAI solutioning for RFIs/RFPs, enhancing healthcare operations through AI-driven productivity and quality improvements.Manages costing and commercial pricing for GenAI projects.Collaborates with the contract team to draft work orders for new GenAI projects.Oversee the product development and deployment of GenAI assets, driving transformation within health insurance processes.
EDUCATION
Ateneo de Manila University
BS
ABOUT RAINA CHENG
I am a techno-functional leader dedicated to driving digital health transformation by augmenting core healthcare operations with AI, analytics, and data science. With a background leading analytics and predictive modeling in finance for over a decade, I now apply that expertise to solve critical challenges in healthcare. My focus is on the end-to-end lifecycle of AI and analytics in healthcare, from design to implementation while working closely together with the business and cross-functional teams. I have successfully delivered AI-powered solutions for clinical reviews, patient support centers, and document processing that reduce cost of healthcare while enhancing member and provider experience. As a transformation lead, I excel at bridging the gap between technical innovation and strategic business objectives. I am passionate about building scalable, human-in-the-loop systems that are ethical, trusted, and transparent. My goal is to empower healthcare organizations to leverage AI responsibly, improving outcomes for both patients and providers.
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