Raichelle Cartwright
💼 IT Business Analyst Manager | Project Management | ServiceNow | ERP | Healthcare & Logistics IT | Agile | Process Optimization
- Role
- Scrum Master Functional Business Analyst Lead at Bravium Consulting Inc
- Location
- Murfreesboro, TN, US
- LinkedIn followers
- 500 followers
About Raichelle Cartwright
I’m an IT Business Analyst Manager with 15+ years of experience leading technology initiatives that bridge business goals and IT innovation across healthcare and logistics industries. I specialize in turning complex challenges into efficient, scalable solutions — whether through process improvement, system integration, or agile delivery.Throughout my career, I’ve led cross-functional teams through ServiceNow, ERP, and SaaS implementations, managed multimillion-dollar IT projects, and improved operational performance by up to 25%. I’m passionate about mentoring analysts, strengthening collaboration between IT and business units, and driving measurable results that make technology work for people.I thrive in hybrid and remote environments, where I can combine hands-on technical analysis with strategic leadership to deliver high-value outcomes.Let’s connect — I’m always open to sharing ideas about business analysis, IT strategy, and continuous improvement.
Experience
Scrum Master Functional Business Analyst Lead
Dec 2024 — Present
Leading ServiceNow initiatives for federal sector clients, focusing on ITAM, EDM, and custom workflow automation. Oversee multiple scrum teams, guide backlog prioritization, and drive agile delivery efficiency. Mentor business analysts, improve sprint predictability, and promote collaboration through data-driven delivery practices. Develop SOPs, process flows, and workflow standards that increased sprint accuracy and release success rates by 18%.
Education
University of Phoenix
AAS of Business Management, Business
2008 — 2010
Western Governors University
Master, IT Management
University of Phoenix
BS, Small Business Management & Entrepreneurship
2010 — 2012
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