Rahzil G. S. McConner

Manager, IT @Sekisui House U.S., Inc.

Direction of a twelve-person team responsible for the deployment, implementation, and troubleshooting of enterprise hardware, software, field office services, and networking systems. Generates timelines, estimates costs, and ensures projects meet the needs of the client’s organization. • Project manager of number projects including O365 Migration completion for 23 Divisions nation-wide, PST Migrator Configuration Testing, Zoom Room Setup for 33 instalations, Implementation for Future Forecasting for New Hires Equipment Orders, onboarding, and offboarding planning. Work from Home stragities, support, and development program management. • Managing over 4.5 million for IT Billing and Purchasing annually including cost savings measures with daily review of all processes involving equipment percurment and invoicing. • Direction provided for department sub-function within a broader departmental function including multiple departmental project coordination regarding IT client services. Creates functional strategies and specific objective for the sub-function and develops budgets/policies/procedures to support the function infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental functions. • Frequently reports to top management, CEO, COO, Board of Directors, Chief of Staff and various DP’s and VP’s across all departments and divisions within the organization. • Management of IT Service Desk Technicians (7), Management of IT Desktop Technicians (5) • Management of Field Office Services w/Vendor Management for Insight and responsible for Openings, Closings, Moves, Retrofits Projects, Management of IT Billing, Vendor coordination with Spectrum, Cox, Comcast, Verizon, AT & T Wireless, RICOH, Insight, and Frontier Business Products. • Service Desk Team Development, processing Tasks, Projects, and Audits more effectively including improving the Service Desk Year-End internal Termination Quality Control Accuracy.