Rahul Verma Rv

About Rahul Verma Rv

Experienced professional with a demonstrated history of driving operational excellence and process improvements at Amazon. I thrive on creating impactful solutions, including optimizing training workflows and reducing operational bottlenecks. Currently pursuing Product Management expertise to further enhance customer-centric solutions and drive business growth.

Experience

1. Global Risk Advisor Improvement Specialist Collaboration Expert Investigation Support

   Amazon

   Feb 2020 — Present · Bengaluru, IN

   Optimized training workflows, reducing training time from 8 to 4 weeks, increasing SLA compliance by 30%, and boosting productivity by 47.06%.2. Led cross-functional projects, such as the DE Calibration initiative, bridging skill gaps and improving customer satisfaction.3. Reduced chargeback rates by 34%, generating around €1M in cost savings through data-driven process improvements4. Designed and launched \"Velocity for New Metrics\" system, resulting in 15% chargeback reduction5. Led FPR Task Force initiative achieving 19% improvement in operational accuracy6. Implemented Project DEAR, increasing account resolution efficiency by 40% and reducing processing time by 65%7. Managed risk operations across multiple European marketplaces, overseeing €50M+ in transaction volume

Education

• Delhi University

  M.A. German Language, German Language and Literature, German Translation and Interpretation, German History

  2014 — 2016

• Dehradun Public School (DDPS), India

  Grade 12th, Physics, Mathametics, Chemistry, English, Information and Practices

  2009 — 2010

• Delhi University

  B.A. (Hons.) German Language, Grammar, Language & Writing, Oral, Literature, Language for Specific Purpose, Translation

  2011 — 2013