Rahul Thakur
Program Manager | French | Amazon | Expert in Business Analytics and Program Management | Certified LSSGB | Trust and Safety
- Role
- Program Manager at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rahul Thakur
Passionate about driving excellence in program management within the dynamic e-commerce and advertising industries, I bring over 9 years of experience leading successful projects in these sectors. Currently, I serve as a Program Manager at Amazon, overseeing Ad Moderation and Relevance transactions. My focus is on enhancing customer and advertiser satisfaction through operational excellence.I am proficient in data analytics, project management, and delivering customer-centric solutions. My skill set includes expertise in SQL, Tableau, Amazon Quick Sight, Excel, and PowerPoint. I leverage these tools to derive actionable insights and make strategic decisions, thereby optimizing project outcomes and improving operational efficiency.
Experience
Program Manager
Oct 2022 — Present · IN
Directed quality control and analytics for Ad Moderation and Relevance transactions, achieving a 30% improvement in customer and advertiser satisfaction scores.• Led and mentored a team of 15 quality analysts, implementing performance improvement initiatives that boosted team productivity by 20%.• Analyzed defect data using advanced Excel functions and visualization tools, identifying trends and developing targeted process optimizations, resulting in a 25% reduction in defect rates.• Launched the SD DP audit in Delhi, resolving dashboard and template issues, and efficiently managing an 800-audit backlog within two months.• Implemented process enhancements that streamlined IAR & IRR% calculations in the DPMO Dump, resulting in a 25% increase in operational efficiency.• Collaborated with stakeholders to develop and execute strategic plans that aligned with business objectives, enhancing overall project success by 30%.
Education
Delhi University
Bachelor of Applied Science (B.A.Sc.), Industrial chemistry
2011 — 2015
ICFAI Foundation for Higher Education, Hyderabad
Certificate in management, Business Administration and Management, General
2017 — 2018
Bhartiya Vidya Bhavan-Delhi Kendra
Advance diploma in french language, French Language and Literature
2011 — 2015
International Institute of Information Technology Bangalore
Postgraduate Diploma, Data Science
Skills
- Customer Service
- Management
- Microsoft Office
- Microsoft Excel
- Leadership
- Sales
- Microsoft Word
- Microsoft Powerpoint
- French Language
- Teamwork
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