Rahul Singh Roy
Program Manager at Capgemini | Global Lead – Major Incident Mgmt, Group IT | Ex-Sr Ops Mgr – BFSI (NA) | Ex-Telecom Customer Service Mgr | Ex-Tata Tele | Ex-Reliance | Ex-Standard Chartered Bank
- Role
- Program Manager Global IT Support Global Lead-major Incident Management at Capgemini at Capgemini
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rahul Singh Roy
A highly skilled Program Manager with over two decades of experience in global IT support, project management, and major incident management, currently serving as the Global Lead for Major Incident Management at Capgemini. Specializing in ITIL v4-driven frameworks, they facilitate seamless incident resolution, minimize operational disruptions, and enhance IT service delivery across global operations. Proficient in incident management, ITSM, and stakeholder collaboration, they enable teams to align technology strategies with business objectives. At Capgemini, they spearhead critical incident management processes, ensuring operational excellence and empowering cross-functional teams through process optimization and change management initiatives. Known for their expertise in the BFSI domain and a proactive problem-solving approach, they focus on fostering collaboration and driving innovation to deliver impactful business solutions.
Experience
Program Manager Global IT Support Global Lead-major Incident Management at Capgemini
Apr 2025 — Present · Bengaluru, IN
Spearheaded major incident management at Capgemini, ensuring swift resolutions and minimal business disruptions.• Managed critical incidents affecting business operations, coordinating with cross-functional teams for effective resolutions.• Utilized ITIL v4 principles to drive process improvements and foster a collaborative work environment.
Education
INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION
Master of Business Administration - MBA
2013 — 2015
University of Calcutta
Bachelor of Commerce - BCom
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