Rahul Sharma
Customer Success Leader | Ex-Whatfix | Ex-LinkedIn
- Role
- Head - Customer Success at Instaheadshots
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rahul Sharma
Following an open, honest, and constructive approach, I\'ve led multiple teams for over 14 years in customer success. Curiosity drives me to delve deeper into every project, understand the nuances of each team I work with, and uncover what truly matters to customers. Whether it’s a client or a colleague, I strive to connect genuinely, ensuring that their success becomes a shared success. This approach has not only helped in achieving client KPIs but has also made every success more fulfilling.As the Leader of Customer Success, I have advanced strategies at Truecaller, Whatfix, Indeed, and LinkedIn. Leading customer success teams in emerging markets, I\'ve collaborated on successful partnerships that drove their growth and success. My leadership at Whatfix was recognized through multiple team engagement and performance awards.
Experience
Head - Customer Success
Apr 2025 — Present · Bengaluru, IN
Education
St Joseph's Pre-University College, Bengaluru
(12th) Pre-University, Business/Commerce, General
2004 — 2006
Christ University, Bangalore
Master of Business Administration (MBA), Marketing
2011 — 2013
New Horizon Public School
10th Standard ICSE, ICSE
1992 — 2004
St Joseph's College of Commerce (Autonomous)
Bachelor’s Degree, Business/Commerce, General
2006 — 2009
Skills
- Marketing
- Strategy
- Lead Qualification
- Negotiation
- Microsoft Office
- Sales
- Business Strategy
- Teamwork
- Team Management
- Recruiting
- Data Analysis
- Microsoft Word
- Account Management
- Business Planning
- Analysis
- Microsoft Excel
- Powerpoint
- Market Research
- C
- Business Development
- Management
- Crm
- Sales Management
- Communication
- Financial Analysis
- Business Analysis
- Marketing Strategy
- Salesforce.com
- Spss
- Customer Service
- Training
- New Business Development
- Development of Sales
- Customer Relationship Management (Crm)
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