Rahul Rawat
Workforce Management Analyst | Capacity Planning | Forecasting | Intraday & Scheduling | Power BI | Verint | Data-Driven WFM Strategy
- Role
- Workforce Management Analyst at TeKnowledge
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Rahul Rawat
I am a Workforce Management (WFM) professional with 5+ years of experience in capacity…
Experience
Workforce Management Analyst
Jan 2024 — Present · Gurugram, IN
Developed and maintained weekly/monthly capacity plans across multipleLOBs- Improved forecast accuracy by 12% using trend-based models and shrinkageanalysis- Partnered with HR and Ops to support quarterly hiring decisions andstaffing strategy- Automated monthly dashboards with Excel & Power BI, reducing manual effort by 5+ hours/week- Streamlined scheduling workflows across Monet and Verint, improving turnaround time.
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