Rahul G
Senior Analyst at Merck Group | Aspiring Data Analyst | 5+ Years in Order Management & Customer Support | Skilled in Python, SQL, Power BI, Excel | SAP & Oracle ERP Expertise |
- Role
- Merck Kgaa, Healthcare & Amp Life Sciences, India at Merck Group
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rahul G
Business Analyst with 6+ years of experience in operations, process optimization, and…
Experience
Merck Kgaa, Healthcare & Amp Life Sciences, India
Nov 2024 — Present · Bengaluru, IN
Senior Analyst Took care of daily customer orders (around 75–85) using SAP and Oracle for the DACH region Looked into and resolved more than 90 customer requests each day on Salesforce, coveringquotes, issues, and follow-ups Handled sample and special orders, following internal rules and external guidelines Managed credit and debit note requests to keep billing consistent and accurate Worked with other teams to spot where delays were happening and helped cut downprocessing time by 15%Key Results: Helped improve the speed of order deliveries by 20% Shortened the time it took to close customer issues by 15% with better steps in place
Education
Bangalore University
Bachelor of Business Administration (BBA) in Finance | Bangalore University, India, Accounting and Finance
Entri Elevate
Data Science and Machine Learning
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