Rahul

About Rahul

Rahul is a Results-Driven SAP Service ManagerCommitted to propelling business services forward through meticulous planning and unwavering dedication, I bring: Proven Project Management Expertise: Successfully led cross-functional teams in executing complex initiatives, consistently delivering within stringent deadlines and budget constraints, ensuring optimal outcomes.🤝 Champion of Communication & Collaboration: Advocate for the pivotal role of clear communication in fostering robust relationships. I engage with clients, management, and colleagues, driving collaborative success across multifaceted projects. Notable Publication on Elderly Care: Co-authored a pivotal journal on \'Quality of Life in Old-age Homes\' presented at the Aging and Society conference in Washington. This publication sheds crucial light on observations essential for enhancing elderly care. Professional Resilience & Work Ethic: Renowned for an unwavering work ethic and resilience in facing challenges. I navigate complexities with composure, leveraging humor to forge lasting connections and rapport. Diverse Interests & Community Engagement: Beyond work, I\'m passionate about ethical hacking, plane spotting, Rubik\'s cube solving, and fostering diverse connections. Colleagues often remark on the lasting impression I leave, defining my commitment to impactful professional relationships.My profile is a reflection of not just professional prowess but also a dedication to fostering genuine connections and leaving a lasting impact, both personally and professionally.

Experience

1. SAP Service Manager

   AstraZeneca

   May 2022 — Present · Chennai, IN

   Operational Oversight: Orchestrating the seamless operation of SAP systems by proactively monitoring, coordinating cross-functional teams, and swiftly resolving high-priority incidents to ensure uninterrupted service delivery. Reporting & Governance: Accountable for generating comprehensive SAP application and system maintenance reports, alongside reviewing and approving new SAP requirements, ensuring adherence to best practices. Service Maintenance Leadership: Leading quarterly service maintenance activities for all SAP systems, optimizing operational efficiency and system reliability. ServiceNow & Problem Coordination: Proficiently utilizing ServiceNow for monitoring and reporting, while also serving as the pivotal coordinator for Root Cause Analysis (RCA) and problem incidents, ensuring timely resolutions. SAP ADM & Data Migration: Expertly administering Syniti\'s Data Extraction and Transformation Tool \"DSP\"(Advanced Data Migration), facilitating seamless data migration projects and ensuring delivery excellence. Service Introduction & Regression Testing: Ensuring new projects receive meticulous service introduction, coupled with robust CBTA Regression Test Plan Management, guaranteeing thorough functional testing before monthly release cycles. Service Level Adherence: Ensuring adherence to Service Level Agreements (SLAs) and aligning SAP services impeccably with business requirements to drive operational efficiency and client satisfaction.Beyond the professional realm, I take immense pride in contributing, directly or indirectly, to AZ\'s mission of aiding patients worldwide, reinforcing my dedication to making a tangible impact.

Education

• University of Kerala

  Bachelor of Technology (BTech), Electronics and Communication Engineering

  2008 — 2012

• Amrita school of business

  Master of Business Administration (MBA), marketing and operations

  2013 — 2015

Skills

• Public Speaking
• Market Research
• Problem Solving
• Analytical Skills
• Matlab
• Programming
• Ethical Decision Making
• Microsoft Office
• Leadership
• Spss
• Data Analysis
• Teamwork
• Team Management
• Team Leadership
• Microsoft Excel