Rahul Nama

About Rahul Nama

Accomplished Hotel General Manager with 25+ years of cross-cultural leadership across luxury hotels, midscale brands, and casino-integrated resorts in India and the APAC region. Demonstrated expertise in hotel pre-openings, turnarounds, brand conversions, and multi-property operations, driving operational excellence and commercial performance in dynamic, high-stakes environments.Recognized for F&B strategy, MICE planning, casino operations, guest experience innovation, and sustainable hospitality practices. Adept at stakeholder management, owner-brand alignment, and leading diverse, cross-functional teams to exceed KPIs and profitability targets. Career Highlights:Greenfield Pre-Openings: Opened 4+ hotels, exceeding revenue, GOP, and RevPAR benchmarks from launch year.International Experience: Held leadership roles in the Philippines, Indonesia, and Israel across luxury, resort, and casino environments.F&B-Led Turnarounds: Repositioned dining concepts, optimized banquets sq. ft), and led event catering for major sporting events (e.g, IPL, Cricket World Cup 2023).Casino & Resort Management: Oversaw VIP programs, live entertainment, and event center launches.Sustainability: Achieved Green Key Certification, led CAPEX planning, and implemented eco-friendly operations including organic farming.Team & Performance Leadership: Built agile teams using Balanced Scorecards, KRA/MBO frameworks, and enhanced employee engagement.Guest Satisfaction Excellence: Delivered consistent 90%+ RPS/GSI scores, ranking properties in top performance clusters across IMEA and India. Keywords / Core Competencies:Hotel Management | Pre-Openings & Launches | Turnaround Strategy | Revenue Management | Casino Resort Operations | Luxury Hospitality | Guest Experience | F&B Innovation | MICE Leadership | Sustainable Hotel Practices | Multi-Unit Oversight | Team Development | Stakeholder Relations | CHBA-CertifiedOpen to leadership mandates, strategic consulting, or pre-opening opportunities across India & Asia-Pacific. Let’s connect to create transformative hospitality experiences that deliver both brand value and bottom-line results.

Experience

1. General Manager

   Novotel Hotels

   Sep 2022 — Present · IN

   Upscale 5-Star City Centre Property | 106 Keys | 4 F&B Outlets | sq. ft. Banquet space.Delivering strong results across guest experience, sustainability, and commercial performance. Directed end-to-end hotel operations including rooms division, F&B, and banqueting, with a focus on profitability, brand compliance, and guest satisfaction. Key Achievements:Spearheaded CAPEX projects for guest room and banquet refurbishments, elevating product positioning and quality standards.Turned around F&B revenue through high-impact outdoor catering at marquee events including Cricket World Cup 2023, IPL (2023–25), and the G20 Investor Summit.Attained Green Key Certification by implementing eco-conscious initiatives aligned with Accor’s Planet 21 goals.Maintained 90%+ Guest Satisfaction Scores (RPS) consistently across all cycles.Achieved performance-based incentives and super bonus awards (2023–24) for surpassing key metrics in RevPAR, GOP, and employee engagement.

Education

• Shieling House School, Kanpur

  ICSE/ISC Board

• Cornell University

  Certificate, Hotel Real Estate Investment & Asset Management

• Chatrapati Sahuji Maharaj Kanpur University, Kanpur

  Bachelor of Commerce (B.Com), Business/Managerial Economics

• Institute of Hotel Management (IHM)

  3 years Diploma National Council Pusa, Hotel Management

• IMT CDL Ghaziabad

  PGDM(MBA), Business Administration and Management, General

• Indian Institute of Management Bangalore

  MicroMasters in Business Management, Corporate Finance,Strategic Management, Marketing

  2020 — 2021

Skills

• Hospitality Management
• Resorts
• Guest Service Management
• Fine Dining
• Revenue Management
• P&L
• Pre-Opening Experience
• Restaurants
• Yield Management
• Fidelio
• Food & Beverage
• Customer Service
• Customer Satisfaction
• Event Management
• Leisure
• Catering
• Operations Management
• Onq
• Spa
• Hospitality
• Budgeting
• Hospitality Industry
• Wine
• Banquet Operations
• Hotel Booking
• Pre-Opening
• Lodging
• Rooms Division
• Concierge Services
• Opening Hotels
• Hotels
• Banquets
• Leadership
• Budgets
• Food
• Restaurant Management
• Hiring
• Property Management Systems
• Guest Service
• Menu Development