Rahul Lakhina
Strategic Leadership| Scaled Business Operations| LBS Expert| Data Led Decisioning| Next Gen Machine Oriented Solutions
- Role
- Senior Director at Cognizant
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Rahul Lakhina
Career OutlineInsightful experience of 22 plus years in the IT enabled services and presently associated with Cognizant as Senior Director Operations. Proficient in multiple functions and client facing roles across multiple geographies & channels, has worked in Telecom, Direct to home, BFSI, Consumer Durable and LBS domains. An early adopter of new technology and innovative ideas has fronted many successful cost reduction & revenue enhancing projects. Proven track record of managing customer satisfaction, attrition, call reduction and journey mapping has found a niche as a consultant to both internal and external stakeholders. Specialties: Benchmarking, process mapping, process engineering, continuous improvement, P&L Management, client relations, customer satisfaction, delivery, people management, marketing, mentoring, performance analysis, presentation skills, process management, quality, sales, team management, operations managment, and QlikeView Solution Development
Experience
Senior Director
Sep 2022 — Present · Hyderabad, IN
Education
NIIT
Diploma, Computer Science
1997 — 1997
Western Sydney University
B of Commerce, Management
1999 — 2001
MSM
SSC, Commerce
1984 — 1997
Skills
- Data Analysis
- Contact Centers
- Recruiting
- Attrition
- Offshoring
- Sem
- Qlikview
- Process Management
- Customer Satisfaction
- Business Process
- Process Improvement
- Transition Management
- Account Management
- Sla
- Process Excellence
- Mis
- Workforce Management
- Crm
- Business Process Mapping
- Qlikview Development
- Analytics
- Bpo
- Strategy
- Business Analytics
- Outsourcing
- Project Management
- Customer Insight
- Offshore Project Management
- Leadership
- Customer Effort Score Analysis
- Data Visualization
- Process Mapping
- Business Intelligence
- Data Modeling
- Business Planning
- Operations Management
- Call Centers
- Team Management
- Service Delivery
- Channel Thrashing & Volume Reductions
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