Rahul Kumar
Technical Lead @Cognizant
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WORK HISTORY
Technical Lead @Cognizant
Wuppertal, DE
Lifecycle Management (LCM)Device ForecastingInventory ManagementConducted Refresh of End of Life (EOL) for Client for devicesService Request, Incidents, change related monitoring and resolvingMonthly meeting with Leads and BAU for process improvements Weekly meeting with client for process and LCM improvementExperience in Service Now Tool operationsIT Service ManagementMaintain CMDB Accuracy by creating Dashboard and performing database cleanupHandling client requirements and EscalationsInterface with Customer SNOW team to capture business requirement and translate them into appropriate technical solutionsProvided analysis for scope and requirements for projectsSuccessfully Provided Lifecycle Management services for a project with more than usersWorked with Various Cross Functional Teams to attain operational efficiency – Category, Delivery and Operations teamsMaintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skillsPerforming regular governance with the delivery teams to ensure smooth delivery of agreed servicesMicrosoft Excel Reporting and PivotsBasic Knowledge of Dev-ops
EDUCATION
St .Paul’s School
X
DAV Public School
XII, science
Dayananda Sagar Academy of Technology &Management
B.E, Electronics & communication Engineering
ABOUT RAHUL KUMAR
As a Technical Lead at Cognizant Germany, I specialize in managing the Configuration Management Database (CMDB) and lifecycle management for a leading manufacturing client headquartered in Germany. My role focuses on enhancing IT infrastructure operations to ensure seamless business-as-usual (BAU) processes.With extensive experience in ServiceNow Tool operations and CMDB Administration, I bring a detailed understanding of Configuration Database & CI Management (both EUC and Non-EUC), as well as deep knowledge of Hardware Asset Management (HAM) and CMDB structures. I excel at preparing and scheduling customized SNOW reports and dashboards to meet client demands, ensuring CMDB accuracy through diligent database cleanup and dashboard creation.Key responsibilities include:ServiceNow Operations: Overseeing Service Requests, Incidents, and Change management, ensuring issues are monitored and resolved efficiently.Client Collaboration: Leading weekly meetings to discuss process and database improvements, aligning IT services with client goals.Vendor Management: Successfully managing relationships with third-party vendors such as Lenovo, Think About IT, CHG-Meridian, and others.Asset Management: Planning, forecasting, and inventory management for IT assets, supporting budget allocation, and leading large-scale projects like the End of Life (EOL) refresh for over devices.Strategic Planning: Participating in the development of operational strategies and improvement initiatives, working closely with cross-functional teams to enhance operational efficiency.I am committed to maintaining strong client relationships, handling escalations with care, and continuously seeking ways to improve processes and service delivery. My ability to interface with customer SNOW teams and translate business requirements into effective technical solutions has been key to driving success in my role.I am passionate about leveraging technology and collaboration to deliver exceptional results and look forward to connecting with professionals who share a commitment to innovation and excellence in IT infrastructure management.
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