Rahul K.
Director, Customer Support and Training at Aspen Technology
- Role
- Director, Customer Support and Training at Aspen Technology
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Rahul K.
Exceptional leader with 15 years professional experience in enterprise sales, customer support and engagement. Consistently achieved optimal utilization of developing, delivering and managing operations through process improvement planning, program coordination and cultivation of strong business relationships. Established track record of creating and implementing program and long-term business strategies aimed at company growth while increasing customer satisfaction and loyalty across the board. Proven Management skills including strategic planning and analysis, problem solving, team building, customer service and decision-making abilities. Top producing sales professional and expert in the chemical and refiningindustry. Dynamic communicator who consistently exceeds goals and company expectations.
Experience
Director, Customer Support and Training
Nov 2020 — Present · Houston, TX, US
Develop and execute the strategic vision for the department, ensuring customer and organizational needs are met. Lead the development and implementation of programs, policies, and procedures with a mindset of digitization and continuous improvement. Ensure the region meets all Customer Service targets such as Customer Satisfaction (CSAT) Scores, Service Level Objectives (SLO) and proper case handling KPI’s. Responsible for the quarterly and annual training revenue targets for the North American region.Mentor and guide a team of Customer Support Managers and Supervisors in areas of staffing, performance management, and employee development. Work with Customer Success Directors to drive improved adoption and sustainment of our solutions.Develop and foster interdepartmental relationships with the Sales, R&D, Product Management, Customer Success Managers and Professional Services teams to accomplish common goals for the best outcome for AspenTech.
Education
Lamar University
M.E, Chemical Engineering
2003 — 2005
United States Military Academy at West Point
TLDG Executive Leadership Program, Organizational Leadership
Jawaharlal Nehru Technological University
B.Tech, Chemical Engineering
1999 — 2003
Skills
- Energy
- Simulations
- Process Optimization
- Process Engineering
- Factory
- Refining
- Process Control
- Troubleshooting
- Process Design
- Aspen Hysys
- Chemical Engineering
- Chemicals
- Heat Exchangers
- Manufacturing
- Process Simulation
- Engineering
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