Rahul Kocheta

About Rahul Kocheta

Currently working as a CRM Developer (Microsoft Dynamics 365, ServiceNow, Outreach.io) in the Sales Technologies Team (DT Org) at ServiceNow | Software Engineer (IC-2) B.Tech. in Electronics Engineering, IIT (BHU) Varanasi, Class of 2021

Experience

1. Software Engineer (Ic-2)

   ServiceNow

   Mar 2024 — Present · Hyderabad, IN

   CRM Developer with cross-platform experience in Microsoft Dynamics 365, ServiceNow, and Outreach.io. Supporting key integrations and automations across enterprise sales tools. Also contributing to new platform implementations as part of broader digital transformation initiatives.Currently focused on integrating Outreach.io with multiple platforms using a mix of out-of-the-box features and custom D365 C# plugin solutions. Also exploring microservices architecture to support data sync with platforms like Snowflake.Key Contributions:• Delivered end-to-end solutions in Dynamics 365 involving custom plugins (C#), inline editing, validation rules, and OOB & Custom Configurations.• Built & Improved efficiency of existing Power Automate Cloud Flows and Canvas Apps.• Implemented Client-side JavaScript for enhanced UX.• Designed a Virtual Table integration: Surfaced NDA records from ServiceNow\'s CM Pro into Dynamics CRM with C# Plugin-based Retrieval and Sorting/Filtering Functionality on Grids.• Managed Power BI Reporting, CRM integrations with SharePoint, and handled source control with Azure DevOps and Visual Studio Enterprise.• Led the Seismic Platform Integration with Dynamics CRM, completing the full setup using out-of-the-box capabilities.• Parallelly Supported Admin Role for a brief time within Dynamics CRM for Role/Environment setup & Cloning and QA/UAT coordination, Managing the Release Management parallel to delivering CRM Requirements as a Developer.Operating in an Agile environment, I actively collaborate across global teams and platforms to deliver scalable, integrated CRM solutions — bridging low-code agility with custom backend depth to enable fast delivery without compromising architectural integrity.

Education

• Carmel Convent School, Neemuch (M.P.)

  Upto 10th standard (CBSE)

• Indian Institute of Technology (Banaras Hindu University), Varanasi

  Bachelor of Technology - BTech, Electronics and Communication Engineering

• Shiv Jyoti School, Kota (Raj.)

  11th and 12th standard (RBSE)