Rahul Jhara

About Rahul Jhara

20 years of experience in diversified industries with right blend of skills in Supply…

Experience

1. Global Service Delivery Lead - Procurement Services

   WNS

   Feb 2021 — Present · Pune, IN

   Heading the global service delivery team of 117 professionals for indirect purchasing in 25 product categories. • Managing 7 service delivery teams for Sourcing & Contracting, PRPO, Vendor onboarding, Contract audits, Accounts Payable, incident desk and Data Analytics.• Managing Sourcing, RFI, RFP, Contract red lining, SOW creation, vendor negotiation and long term contracts creation.• Managing PR hygiene, PR review, PO change requests, add funds, PO closing. • Vendor data management, new vendor onboarding across client sites. • Resolving client and supplier queries related to source to pay process, ERP tools, invoices and payments.• Tracking contracting errors by continuous audits, system cleanup projects.• Ensuring on time invoice processing and payment to all the suppliers.• Supporting client in Coupa ERP tool UAT and implementation across regions. • Tracking and managing performance against all the SLA/KPIs in all the service lines.• Managing personnel issues, performance evaluation, recruitment, training & development of direct reports.• Assist clients with change management, operational issues communication and business process improvement.• Leading monthly Business Reviews with client CPO group to track program health.Key Accomplishments • Referred 70 resumes during hiring process to build up service delivery team in India.• Expanded services by adding 2 new service lines leading to a 28% increase in revenue.• Supported client in creating Qlik sense based global procurement analytics dashboard.• Analyzed and recommended improvements in client tools leading to a 20% reduction in incident desk tickets• Designed and implemented contract quality programs, checklists, and audits leading to a 23% increase in quality (77% to 99%).• Improved efficiency of contracting team by complete redesigning of multiple category cards.• Advised on SLA and KPI metrics in collaboration with the client to support program goals.

Education

• Indira School of Management Studies – Pune

  Post Graduate Diploma

  2004 — 2006

• University Institute of Technology, B.U. (Bhopal University)

  Bachelor of Engineering - BE

  1998 — 2002

Skills

• Business Development
• Service Delivery Management
• Supply Chain Management
• Operations Management
• Sap Bi
• Strategic Sourcing
• Vendor Management
• Team Management
• Sourcing & Procurement
• Sap Mm
• Sap Hana
• Category Management
• Inventory Management
• Business Analysis
• Business Process Improvement
• Materials Management
• Ariba
• Project Management
• Mis
• Spend Management
• Sap Fico