Rahul Gupta

About Rahul Gupta

At Tata Consultancy Services, we\'ve honed legal compliance and financial services expertise, particularly in developing records management strategies that meet the stringent requirements of Deutsche Bank. Our collaboration with stakeholders has significantly reinforced the bank\'s adherence to regulations, showcasing our dedication to detail and industry acumen.Our team has crafted and deployed training programs that have been pivotal in elevating employee comprehension of compliance logistics, thereby boosting communication and collaboration. As a Functional Consultant, I am driven by the pursuit of operational excellence and the empowerment of financial institutions through meticulous process optimization.

Experience

1. Functional Consultant

   Tata Consultancy Services

   May 2025 — Present · Kolkata, IN

   Working as a Functional Consultant in the BFSI (Banking, Financial Services & Insurance) domain, supporting transformation and delivery initiatives for EU Central and Middle East clients.Act as a bridge between business stakeholders and technical teams, translating regulatory and business requirements into clear functional specifications and solution designs.Perform ECOM (Electronic Communication Records) analysis, supporting regulatory compliance initiatives by assessing communication capture, retention, surveillance, and retrieval requirements across emails, chat, voice, and digital channels.Conduct impact analysis and requirement definition for ECOM solutions, ensuring alignment with regulatory standards, audit readiness, and operational controls.Lead and support Decommissioning (DECOM) analysis, identifying legacy systems, tools, or communication channels for retirement, assessing dependencies, data archival needs, risks, and regulatory considerations.

Education

• Sikkim Manipal Institute of Technology - SMU

  Bachelor of Business Administration (BBA), Business Administration and Management, General

  2004 — 2007

• Nopany Vidhyalaya

  High School, General Studies

  1992 — 2000

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  CPGDBM, Information Technology

  2010 — 2012

Skills

• Requirements Gathering
• Project Cost
• Sdlc
• Business Communications
• Offshoring
• Qlikview
• Software Project Management
• System Deployment
• Sepg
• Crm
• Itil
• Internal Audit
• Requirements Analysis
• Remedy Administration
• Service Management
• Document Capture
• Pre-Sales
• Itil V3 Foundations Certified
• Customer Engagement
• IT Outsourcing
• IT Service Management
• Business Requirements
• IT Operations
• Process Improvement
• Team Management
• Enterprise Architecture
• Bmc Remedy
• Analytics
• Incident Management
• Business Process
• Business Process Design
• Transition Management
• Gap Analysis
• Managed Services
• Resource Management
• Integration
• Itil Certified
• Vendor Management
• Business Intelligence
• Agile Methodologies