Rahul Goyal
Associate Project Manager at HSBC | Data Science & Engineering | Command Center & ITSM Leader | Driving Production Assurance & Service Excellence | ITIL 4 | Cloud & Data-Driven Transformation | Real Estate Sales
- Role
- Associate Project Manager at HSBC
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Rahul Goyal
What I solve: → ITSM governance gaps that create hidden operational risk → Poor…
Experience
Associate Project Manager
Aug 2023 — Present · Pune, IN
Lead strategic operations of the IT Command Center, overseeing 24/7 monitoring of critical infrastructure and applications. • Manage Major Incident Management processes, ensuring rapid response and resolution to minimize business impact. • Oversee Change and Problem Management frameworks, driving high change success rates and reducing recurring incidents through root cause analysis. • Develop and maintain comprehensive incident response plans and production assurance strategies. • Present incident trends and service performance metrics to senior leadership using QlikSense dashboards. • Implement ITSM best practices aligned with ITIL standards to enhance process maturity and operational excellence. • Mentor and develop a high-performing team focused on service excellence and continuous learning.
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